Refund Policy

If a purchase fails at the provider, the full amount is automatically reversed to your wallet, usually within minutes. Where a provider marks a transaction as pending, reversal happens once the final status is received — typically within 24 hours.

If your wallet was debited and the value was not received, contact support with the transaction reference. We verify with the network or utility provider and refund your wallet if the order was not delivered. Verification can take up to 72 hours for electricity and cable TV.

Purchases delivered to a wrong but valid phone number, meter number or smartcard number cannot be reversed, because the value has already been delivered to that recipient. Always confirm details before you enter your PIN.

Unused wallet funds can be withdrawn to a Nigerian bank account in your own name on request. We may require identity verification before processing a withdrawal.

Email tarabadatasub@gmail.com or call 07076670169 / 09014969561 with your registered phone number, the transaction reference and the date. Refund requests are acknowledged within 24 hours.